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RAR Recalls ECOVACS Deebot Models Due to a Production Issue

We are committed to providing a comprehensive and positive experience. We recently became aware of a serious issue causing a malfunction in specific Deebot models.


What happened?

RAR has determined that a production issue with the water pump of certain ECOVACS Deebot models affects the mop performance, self-cleaning feature, and more, providing unsatisfying performance.


To fix this issue, we’re recalling all affected models.


What do I do?

If your product is affected, you’ll receive a message in the MyRAR app or by email. You’ll need to return your device, a full refund will be issued within a week.


You can request and arrange a return or pick-up from the MyRAR app when prompted.


In the meantime, the mopping function and all other water-related features will be disabled.

When prompted, start by tapping "Prepare Return"
When prompted, start by tapping "Prepare Return"

Need help?

We’re here for you, in the MyRAR app or live chat, by email, or a call away!


Thank you for your cooperation.


Your RAR Team




 
 
 

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